Policies & Booking

 

Reservations & Cancellations

• Reservations are encouraged for your event well in advance, especially during the busy summer months. This helps to ensure availability and to allow ample time for your order to be processed and delivered efficiently.  Event Productions requires a 50% non refundable deposit to lock in the date.  No guarantees of availability will be given until a deposit is received.

Payments

• Event Productions accepts payment via Cash, Money Order, VISA and Mastercard.  Personal checks are not accepted.
• Full payment on all rental contracts is due in full on or before delivery or pickup.  Credit (Net30 terms) may be extended only by pre-approval.

Returns

• All Tables, chairs etc must bee wiped down and free on dirt and debris or additional cleaning fees will be assessed.
• Charges will be assessed for all boxes and crates not returned. Customer is responsible for breakage, loss, and/or extra cleaning charges in addition to rental fees.  China, glassware, etc., will be considered broken if returned chipped or cracked.
• If equipment is unavailable for return at the assigned time, additional rental charges may be applied.
• Sunday, holiday, or after-hour returns are available.  Arrangements must be made and approved ahead of time.  Additional charges may apply.

Setup/Teardown, Delivery, Pickups

• Rental prices do not include labor or delivery fees.  Labor charges may apply to contracts that include tents/canopies & dance floors. These will be applied on a job-by-job basis; please ask for price quote when making reservations. 
• Jobs that do not include setup or teardown of tents/canopies & dance floors generally incur no labor charges.
• Delivery fees within Grand Junction city limits are charged a flat fee of $60. Delivery fees outside these areas  are charged at a rate of $0.65 per mile for both the delivery and Pickup roundtrips.
• Customers that pick up items from our warehouse are not charged labor or delivery fees.
• All deliveries are made to the ground floor of your event location - at your door, dock, or open space.  Deliveries made to areas other than these may be subject to increased fees.
• Chairs and tables will be delivered stacked. CUSTOMER IS RESPONSIBLE FOR STACKING ITEMS when the event is ended.  Our service does not include setup/takedown of tables and chairs. If this service is requested, arrangements must be made prior to delivery (additional charges may apply).
• Setup and teardown of tents/canopies will be done by Event Productions employees only.
• Event Productions equipment must not be taken apart, altered, or moved to another location by the customer unless specific consent has been given by Event Productions in advance.
• It is the customer's responsibility to accept or refuse item counts and condition at the time of delivery.
• Fees are charged on a "time-out" basis—credit will not be given for unused items at the end of your event.

NOTE: PRICES AND CONDITIONS LISTED HERE
MAY BE SUBJECT TO CHANGE WITHOUT NOTICE

 

CONTRACT TERMS AND CONDITIONS/WARRANTY

    ___1 - All rentals must be secured by a 50% non-refundable deposit at time of order to save the date. By paying your 50% deposit you agree to all terms and conditions of this contract. Once this payment is made you are excepting the terms and conditions of Event productions/ARS contract The remaining balance will be netted out according to time remaining until event. IE 30,60 or 90 days. All monies must be collected at least two weeks before the scheduled event.

    ___2 - Payment can be made by credit card, cash, or cashier’s check only; If rental property is not returned, or is returned in a dirty or damaged condition, customer will be charged the replacement value of ruined or missing rental property; repair costs, including lost income, for damaged items; and $25/hour/person cleaning fee for dirty items.  Customer agrees to pay all monies for damaged or ruined equipment and allows Event Productions to deduct this amount from the customers credit card stored on file.

    ___3 - Deliveries and pick-ups are made during Event Productions/ARS normal business hours, at street level, unless otherwise arranged.  Charges are based on these factors: 1) Distance to be traveled, 2) Vehicle needed to deliver rented items.

    ___4 - Set-up and take-down charges are extra and are based on number of employees dispatched and hours worked.  Time begins to accrue when the crew arrives at the venue and stops when the crew leaves the venue. Minimum of two hours will be charged for unexpected labor charges.

    ___5 - Customers not desiring set-up must have someone at the site to count items delivered and sign delivery slip.  Customers not desiring take-down must have all equipment stacked and ready for pick-up at the drop-off site.  Linens must be refuse-free and air-dried to prevent staining and mildew. Food service items must be clean and repacked in the same container as delivered, tables, chairs and other rented items must be wiped clean like upon delivery.
     
    ___6 - No item subtractions may be made within 30 days of the event, you can however subtract up to 15% of your order excluding linens 30 days prior to event date.  Items subtracted less than 30 days before the event will be subject to a 15% restock charge.  Additions may be allowed, subject to availability, no credit will be given for unused items. Tent may never be subtracted once the 50% deposit is applied.

    ___7 - Customer agrees that rental property is of a size, design, and capacity chosen by customer, and that Event Productions/ARS does not make any representation, warranty, or covenant, express or implied, regarding the quality, durability, or suitability of rental property. Event Productions/ARS shall not be liable to customer for any loss or damage caused directly or indirectly by rental property, or by any inadequacy or defect.

    ___8 - Customer shall indemnify Event Productions/ARS against any claim, action, damages, and liability, including attorneys’ fees, arising or connected with customer’s use and possession of rental property.  Customer assumes liability for, and shall indemnify, defend, and hold harmless Event Productions/ARS and its agents, employees, officers, and assigns from and against any and all liabilities, obligations, losses, demands, damages, injuries, claims, penalties, suits, actions, costs, and expenses, including attorneys’ fees, relating to or arising out of the use, condition, operation, ownership, selection, delivery, leasing, or return of rental equipment regardless of where, how, and by whom operated, or any failure on the part of customer to perform or comply with the conditions of this lease.

    ___9 - Customer agrees that rental items are for his or her personal use.  Possession may not be transferred to any other person or to any other location without written permission from Event Productions/ARS.
    IMPORTANT:  Customers who pick up their own equipment must provide a suitable environment for items to be transported.  For most pick-ups, padding and straps will be required, trailers must be enclosed with proper ways to strap items down. Event Productions, at its discretion, may refuse to load items into unsuitable vehicles (dirty, rough edges, manure-splattered, etc.), or, at additional customer expense, may provide blankets and straps to protect and secure the company’s rental property,.

    ___10 - Customer understands that setup and tear down is conditional upon weather. Customer also understands that they are still liable for the cost of the rental regardless if weather permits either setup or tear down.

    ___11 - Lodging will be added to any orders requiring tear down or setup outside of  normal business hours, which are 8am-6pm in all areas excluding Grand Junction, Fruita, Loma, Mack, Palisade, Clifton, Whitewater, and Orchard Mesa. A minimum charge of 200.00 per night will be added to your order.

    ___12 - Labor exclusive to the agreed labor listed on customer contract. Additional labor maybe added the day of event based upon time frame availability. A minimum of one hour at a rate of $50/per hour/per two people maybe added. In the case Event Productions arrives at a venue/location at schedule time and unable to setup or tear down a stand by fee of $30/per hour/per two people will be added to client order.

    ___13 - Linen Rental Agreement terms and conditions:   Linen orders are to be submitted a minimum of two weeks prior to your event. Linen rentals submitted after the two week cutoff are subject to all expedited shipping and rushed labored costs in addition to the rental price. All unused linens or unneeded linens ordered in rental contract are non-refundable.
          
    Specialty linens that are stained or damaged will be subject to a replacement cost.
    When linens are picked up or delivered a linen bag and bottle of stain remover will be provided as a courtesy to our clients to help prevent stained or damaged linens.

    ___14. Tent Rentals, Customer understands weather may prevent the set up and tear down of the tent, It is at the discretion of the Event Productions/ARS crew to make the decision to not move forward in either setup or tear down of the tent due to weather or unexpected circumstances. The Customer does understand they will be charged a cleaning fee for the tents if tape, string, smoke or other "things" that are present when the tent is picked up. Customer assumes all responsibility for marking water and gas lines and will not hold Event Productions/ARS responsible for any damages.

    ___15- Photo Release, you give permission for Event Productions to use all photos of decor for marketing purpose.